Warranty and Returns

At Vertelux, we are committed to providing reliable and high-quality refurbished laptops. That’s why every laptop you purchase from us comes with a comprehensive 2 Year Warranty and a 14-Day Money-Back Guarantee for your peace of mind.

What's covered

Hardware Defects

Faulty components including:
  • Hard drive
  • RAM (memory)
  • Motherboard and processor
  • Graphics card (if applicable)
  • Charging issues

Battery

Rapid battery discharge when idle or outside of normal rate of discharge

Screen

Defects such as dead pixels, flickering, or complete failure

Keyboard and trackpad

Malfunctioning keys or unresponsive trackpad

WiFi and connectivity

Faulty WiFi card or connectivity ports

What's not covered

Accidental damage

  • Physical damage such as cracks, dents, or spills due to misuse
  • Damages resulting from dropping the laptop

Software issues

  • Problems caused by viruses, malware, or unauthorised software modifications
  • OS reinstallation not included unless due to hardware fault

Third party repair or upgrades

Issues as a result of unauthorised repairs or upgrades

Cosmetic

Cosmetic wear and tear including scratches and marks under normal use

Damages during shipping

What to do if your item arrives damaged

  1. Report the damage to us within 24 hours of delivery - warranty@vertelux-laptops.com
  2. Provide photos of the damaged product, and packaging including the shipping label
  3. Retain all packaging and the damaged product until the matter is resolved

Resolution options

  • Offer a full refund upon return
  • Have the laptop repaired and returned to you at no extra cost

14-Day Money-Back Guarantee

We want you to shop with confidence! If you're not completely satisfied with your purchase, you can return it within 14 days of delivery for a full refund, no questions asked.

To be eligible for a refund:

  • The item must be in its original condition, with all accessories included.
  • Any damage beyond normal use may affect the refund amount.

To start the refund process, email us at: returns@vertelux-laptops.com

Make a warranty claim